Mastering Teller

Every great bank begins at the counter. 
Every trusted relationship starts with a smile.
The hands that move money and the hearts that move trust.

Mastering Teller

The Teller is the heartbeat of every bank branch — the first face customers see, the one who ensures smooth transactions, and the person responsible for maintaining trust and accuracy in every interaction.

IBA EDU’s “Mastering Teller” course is a practical, job-ready program designed to train you in real-world teller operations, cash handling, KYC compliance, and customer interaction — making you fully bank-ready from day one.

This course goes beyond theory — it’s built with real branch scenarios, system simulations, and professional grooming to help you perform confidently on your first day in the bank.

What You’ll Gain

✅ Complete Teller Knowledge – From deposits, withdrawals, and fund transfers to DDs, cheque clearing, and reconciliation.
✅ Hands-on Practice – Real case studies, daily operations flow, and mock transaction scenarios.
✅ Flexcube Teller Operations – Learn step-by-step teller processes on Oracle Flexcube simulation.
✅ Customer Service Excellence – Learn how to handle customers, solve problems, and manage queues with confidence.
✅ Compliance Mastery – KYC, AML, cash limits, and fraud prevention techniques.
✅ Professional Confidence – Learn etiquette, communication, and body language suitable for branch environments.

Career Path & Salary Range

Start as a Bank Teller or Customer Service Executive, and grow into roles like:

• Senior Teller / Cash Officer

• Operations Assistant

• Customer Desk Executive

• Branch Authorizer / Branch Operations Manager (with experience)

Career Progression:
Teller → Senior Teller → Customer Service Officer → Deputy Manager → Branch Manager

Average Entry-Level Salary: ₹3 – ₹5 LPA

Growth Potential: With 2–3 years of experience, tellers can move into roles in operations, customer service, or relationship management.

Career Opportunities After Completion

✅ Bank Teller / Cash Officer
✅ Customer Service Executive
✅ Operations Assistant
✅ Branch Service Officer
✅ Junior Officer (Private / Co-operative Banks)

Top Recruiters: Private sector banks, Small finance banks, Co-operative banks, NBFCs, and fintech banking units.

Why Choose This Course

• Bank-Ready Skills: Gain operational skills that most freshers learn only after joining.

• Designed by Banking Experts: Course curated by ex-bankers with decades of frontline experience.

• Practical & Interactive: Learn through real cases, teller simulations, and live roleplays.

• Digital Banking Exposure: Covers UPI, NEFT, RTGS, IMPS, and modern teller system operations.

• IBA EDU Certificate: Recognized by leading private banks as a proof of your job readiness.

• Flexible Learning: Learn anytime, anywhere – on mobile or laptop.

FAQs

Q1: Who can join this course?
Any graduate or final-year student (from any stream) aspiring to start a banking career.

Q2: Is this course helpful for private and public banks?
Yes, it prepares you for teller and operations roles in both sectors.

Q3: How long is the course?
Typically 4–6 weeks (self-paced learning).

Q4: Will I get placement assistance?
Yes, IBA EDU provides interview prep, mock tests, and support through our placement network.

Q5: What makes this course unique?
It combines theory, simulation, and soft skill grooming — helping you perform confidently from your first day in the branch.